Customer Experience Transformation Specialist

1 week ago


Preston, Victoria, Australia Darebin City Council Full time
About the Role
The Customer Experience Lead will work closely with employees at all levels across Darebin City Council, engaging with external stakeholders, including our community. This role ensures that customer experience, employee experience, and continuous improvement are at the forefront of the strategy. The incumbent is expected to:
  • Develop and implement customer-centric approaches and solutions, building customer experience capability.
  • Coordinate and conduct customer research to identify the needs of our community, forming the basis of the customer experience strategy.
  • Support the development of a customer experience strategy, driving business growth and improvement.
  • Champion and advocate for customer needs, wants, and values across all customer touchpoints and program, strategy, and service decisions.
  • Improve end-to-end processes through customer journey maps and human-centered design.
Skills & Experience
  • Demonstrated experience in implementing a customer experience strategy across a large and complex organization.
  • Thorough understanding of customer experience techniques, methodologies, and tools, including development and implementation.
  • Demonstrated experience in coordinating and facilitating customer research programs, including data analysis and trend identification.
  • Demonstrated experience in improving customer experience through process redesign.
  • Ability to coach and train others to build capability in customer experience.
CultureAs a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement, and service excellence. We value diversity and recognize its strength in meeting community needs. We maintain a positive and supportive work environment, valuing employee contributions and treating all employees with dignity and respect.

BenefitsWe offer opportunities for personal and professional development, flexible work practices, an Employee Assistance Program, a recognition and reward program, and various generous paid and unpaid leave options. Estimated Salary: $120,000 - $150,000 per annum, depending on experience.

  • Preston, Victoria, Australia Coles Full time

    Job DescriptionWe are seeking a dedicated and passionate Customer Experience Manager to join our team at Coles. As a key member of our services team, you will be responsible for delivering exceptional customer experiences through effective trolley management and cleaning services.About the RoleYou will be managing all aspects of trolley collection and...


  • Preston, Victoria, Australia Freedom Full time

    About FreedomWe're a design-led company that's passionate about making beautiful things for the home available to everyone.Spend your day inspired to grow, through problem-solving, collaboration and hard work.Our company is built on honesty, transparency and recognition, where our people are at the heart of everything we do.Job Overview:We're seeking a...


  • Preston, Victoria, Australia Accor Full time

    Key Responsibilities:• Develop and implement a comprehensive digital transformation strategy to drive business growth and improve operational efficiency.Requirements:• Strong understanding of business operations and ability to analyze complex problems.About Our Company:{company} is a leading provider of digital transformation services.


  • Preston, Victoria, Australia Darebin City Council Full time

    About the RoleThe Customer Experience Lead will work closely with employees at all levels across Council and engage with external stakeholders, including our community. This position will ensure that customer experience, employee experience, and continuous improvement are at the forefront of the strategy.Key ResponsibilitiesDrive Customer-Centric Approaches:...


  • Preston, Victoria, Australia Darebin City Council Full time

    Role OverviewWe are seeking an experienced Customer Experience Strategist to lead the development and implementation of a customer-centric approach across Darebin City Council.About the PositionThe successful candidate will work closely with employees at all levels and engage with external stakeholders, including our community, to ensure that customer...


  • Preston, Victoria, Australia Darebin City Council Full time

    About the OpportunityWe are seeking an experienced Customer Experience Strategist to join our team at Darebin City Council. The successful candidate will be responsible for developing and implementing a customer-centric strategy that drives service excellence.Job DescriptionKey Responsibilities:Drive customer-centric approaches and solutions, and build...


  • Preston, Victoria, Australia Darebin City Council Full time

    About the OpportunityThe Darebin City Council is seeking an experienced Customer Experience Strategist to lead our customer-centric approach. This role will focus on enhancing the overall experience for our community, employees, and stakeholders.We are committed to providing a positive and supportive work environment that values diversity and recognizes the...


  • Preston, Victoria, Australia Oscar Wylee Full time

    Oscar Wylee, a prominent optometry company, is seeking a skilled Optical Assistant to join their team.As a Customer Service Specialist, you will be responsible for delivering exceptional patient care and providing top-notch service to customers.The successful candidate will possess retail acumen, excellent communication skills, and a driven and upbeat...


  • Preston, Victoria, Australia Darebin City Council Full time

    About the RoleThe Darebin City Council is seeking a skilled Customer Experience Lead to drive customer-centric approaches and solutions. As a key member of our team, you will work closely with employees at all levels and engage with external stakeholders to ensure that customer experience, employee experience, and continuous improvement are at the forefront...


  • Preston, Victoria, Australia Darebin City Council Full time

    About the RoleThe Customer Experience Lead will work closely with employees at all levels across Darebin City Council, engaging with external stakeholders including our community. This position ensures customer experience, employee experience, and continuous improvement are at the forefront of the strategy.Drive customer-centric approaches and solutions,...


  • Preston, Victoria, Australia Darebin City Council Full time

    About the RoleThe Customer Experience Lead will work closely with employees at all levels across Darebin City Council and engage with external stakeholders, including our community. This position will ensure that customer experience, employee experience, and continuous improvement are at the forefront of the strategy.Key Responsibilities:Drive...


  • Preston, Victoria, Australia Beacon Lighting Full time

    Beacon Lighting is a leading retailer of interior lighting solutions, with a passion for delivering exceptional customer experiences.About the RoleThis part-time Sales and Customer Experience role is available at our Preston store, averaging approximately 51 hours per fortnight. As a key member of our team, you will provide expert customer service to retail...


  • Preston, Victoria, Australia Haymes Paint Full time

    We are seeking a highly skilled Store Operations Manager to join our team in Preston. This is an exciting opportunity to work closely with the Store Manager to drive sales, optimize store operations and provide exceptional customer service.Key Responsibilities:Assist the Store Manager in leading the sales team to achieve sales targetsDevelop and implement...

  • Coles Team Leader

    2 weeks ago


    Preston, Victoria, Australia Coles Full time

    About ColesColes is a leading Australian retailer that takes pride in making its supermarkets shine.We're committed to creating a workplace that's safe, respectful, and inclusive for all our team members. We welcome applications from people of diverse backgrounds, ages, cultures, abilities, sexual orientations, and gender identities.Job DescriptionThis role...


  • Preston, Victoria, Australia Nick Scali Furniture Full time

    About Nick Scali FurnitureAs a leading Australian retailer of luxury furniture, Nick Scali Furniture offers a wide range of high-quality products to customers across the country.We are committed to delivering exceptional customer service and ensuring that our customers have a memorable experience when shopping with us.Role OverviewAs a Sales Consultant with...


  • Preston, Victoria, Australia Zeder Corporation Full time

    About the RoleWe are seeking a skilled Sales and Customer Relationship Specialist to join our Zeder Preston team.This is an exciting opportunity for a communicative, keen, and passionate individual who loves all things auto and 4x4 to join our dynamic team environment.The successful candidate will be at the forefront of our customer base, establishing our...


  • Preston, Victoria, Australia Telstra Full time

    We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. As a Retail Sales Consultant, you'll be a key part of this mission.What you'll doYou'll provide an exceptional in-store customer journey, empowering customers with the products and services they need to transform their telecommunications...


  • Preston, Victoria, Australia Darebin City Council Full time

    About This RoleThe Experience Director will lead the development and implementation of a customer-centric strategy at Darebin City Council. As a key member of our team, you will work closely with employees across all levels to drive exceptional customer experiences.Key Responsibilities:Develop and implement customer experience strategies that meet the needs...

  • Customer Service Lead

    4 weeks ago


    Preston, Victoria, Australia Priceline Full time

    About UsPriceline is a leading health and beauty retailer in Australia, with over 475 locations nationwide. Our brand is renowned for offering a wide range of health and beauty products and providing expert advice from our in-store specialists.Role OverviewWe are seeking an experienced Assistant Retail Manager to join our team. As a leader in our brand, you...


  • Preston, Victoria, Australia Wesfarmers Health Full time

    Join a dynamic and vibrant team as a Retail Beauty Specialist with Wesfarmers Health, one of Australia's leading health and beauty retailers. About UsWe are a highly regarded and established company offering excellent career prospects. Our brand is renowned for being a playground for Australia's favourite health and beauty products and to receive the warm,...