Business Banking Manager

1 week ago

Sydney, New South Wales, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About the Role

We are seeking a highly skilled Business Banking Manager to join our National Health Pod team. As a key member of our team, you will play a crucial role in building customer engagement with existing small business customers in the Health industry and providing tailored solutions to support business growth and development.

As a Business Banking Manager, you will have the opportunity to participate in high-volume inbound and structured leads-based outbound calling, provide high-quality customer service, and contribute to a high-performing team culture. You will also be responsible for retention and growth of existing customers, understanding customer ambitions, and helping them realize their business growth and development goals.

Key Responsibilities
  • Participate in high-volume inbound and structured leads-based outbound calling
  • Provide high-quality customer service to a wide and diverse range of customers
  • Retention and growth of existing customers
  • Understand customer ambitions and help them realize their business growth and development goals
  • Contribute to a high-performing team culture
Requirements

To succeed in this role, you will ideally bring the following skills and experience:

  • Relationship Management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes
  • Business Development: Partnering with individuals and/or organizations to pursue strategic initiatives, relationships, and/or opportunities to drive commercial value
  • Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options that meet those needs
  • Credit Assessment and Management: Assessing, advising, monitoring, and/or approving a customer's credit worthiness, credit risk, and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and/or applying judgment based on prior experience and knowledge
  • Data Analysis: Collecting, profiling, and analyzing data to translate into meaningful insights to inform business decisions and deliver customer solutions
  • Industry experience: Current and ongoing understanding of industry trends, including in-depth knowledge of the Health industry, practical knowledge, market and competition factors, key customer success indicators, supplier/contract norms, credit approval drivers, and understanding of strategy application within the industry
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. We're a diverse bunch at ANZ, and we welcome applications from everyone. If you're passionate about building meaningful relationships and delivering exceptional customer experiences, we'd love to hear from you.

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