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Delivering Exceptional Experiences

2 weeks ago

Manly West, Queensland, Australia beBeeCustomerService Full time $45,000 - $80,000
Job Title: Guest Experience Host

Job Overview:

As a Guest Experience Host, you play a vital role in delivering exceptional service to our guests. You will be responsible for greeting and registering owners and guests, providing information on local area attractions, and completing all department-related paperwork.

Key Responsibilities:

  • Greet and register owners and guests in a friendly and welcoming manner.
  • Provide information on local area attractions and activities.
  • Complete all department-related paperwork accurately and efficiently.
  • Use communication equipment, including telephones, facsimiles, and computers, to ensure seamless communication with guests and colleagues.
  • Meet with guests face-to-face to generate sales appointments for our sales centers located at our amazing resorts and via livestream.
  • Establish commonality and build rapport with customers to deliver an exceptional experience.
  • Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process.
  • Clearly articulate the benefits of traveling within Travel & Leisure's community.
  • Meet targets and KPIs as set by the business.

Requirements:

  • Previous experience within a similar hotel position is required.
  • A genuine passion for customer service and the local area is essential.
  • Excellent communication skills with strong interpersonal skills are necessary.
  • An enthusiastic, self-motivated, and positive individual is required.
  • Immaculate presentation and professional grooming standards are expected.
  • High levels of computer literacy are necessary.
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) is advantageous.
  • The ability to recognize and solve problems in the workplace is essential.

What We Offer:

  • Discounted hotel stays across Australia, Fiji, New Zealand.
  • Great career development opportunities.

Join Our Team:

We are committed to delivering exceptional service to our guests, and we are looking for talented individuals who share our passion for customer service and hospitality. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional experiences, please apply for this exciting opportunity.