Fujitsu Systems Administrator

2 weeks ago

Sydney, New South Wales, Australia Fujitsu Full time

About the Role


We are seeking an experienced Systems Administrator to provide high-quality technical engineering support to customers and stakeholders.


Responsibilities and Accountabilities

  • Support end users with technical queries relating to MS products, OS, Networks, and applications.
  • Develop an understanding of customers' environment and service delivery requirements.
  • Follow established processes and recommend improvements to resolve routine customer enquiries.
  • Identify opportunities to develop customer accounts and increase Fujitsu's support.
  • Take ownership of listening to and understanding customers' problems and escalate where necessary.
  • Diagnose and resolve or enable resolution in a timely manner.
  • Deliver required service level and meet or exceed customer expectations.
  • Monitor performance through statistical reporting and analysis.
  • Act as a team player and demonstrate personal leadership and initiative.
  • Take responsibility for learning about current products and systems to build technical knowledge.

Requirements and Experience

  • Minimum 2 years' experience in a Helpdesk or customer service role.
  • Intermediate communication and conflict resolution skills.
  • Advanced personal management, time management, and knowledge of call logging procedures.
  • Awareness of ITIL best practice methodology and NV1 AGSVA Security Clearance.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality.


We put people first and promote diversity and inclusion.


We offer tailored career paths and flexible work arrangements.


Our customers trust us and we have an excellent reputation.


We live our values of aspiration, trust, and empathy.


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