Product Complaints Coordinator Specialist

2 days ago

Sydney, New South Wales, Australia beBeeComplaints Full time $60,000 - $90,000

About the Position:

The Product Complaints Coordinator is responsible for managing product complaints and recall returns, ensuring timely and accurate responses to product quality issues.

Key Responsibilities:

  • Receiving and processing returned products within agreed timelines;
  • Verifying and reconciling returned stock;
  • Coordinating the disposal or vendor return of reconciled stock; and
  • Providing administrative support within the Quality Assurance Department.

About You:

We seek a detail-oriented and collaborative professional who aligns with our core values: Delivering Innovation, Seeking Collaboration, Taking Ownership, Practising Good Business, and Championing the Customer.

Requirements:

  • Background and experience in complaints handling roles;
  • Excellent communication skills and ability to build relationships with key stakeholders;
  • Capacity to manage multiple cases with strong time management skills;
  • High attention to detail to record accurate information;
  • A proactive approach and inquisitive nature - ability to ask relevant questions to extract information; and
  • A confident, effective communicator with proven ability to collaborate cross-functionally and influence both internal and external stakeholders.

What We Offer:

  • An intellectually stimulating challenge;
  • Opportunities for growth and development;
  • A sense of community and teamwork;
  • Flexible work options; and
  • A competitive salary, rest days, volunteer leave, and birthday leave.

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