Product Complaints Resolution Specialist

2 days ago

Sydney, New South Wales, Australia beBeeProduct Full time $60,000 - $90,000

The Product Complaint Returns Coordinator role is a vital part of our team, responsible for ensuring timely and accurate responses to product quality issues. We are seeking an experienced professional with a background in complaints handling to join us in this dynamic and challenging position.

Key Responsibilities:

  • Facilitate the receipt of returned products in accordance with agreed timelines;

  • Reconcile returned stock and coordinate destruction or vendor return of reconciled stock;

  • Provide administrative assistance within the RAQA Department.

This is a 12-month fixed-term contract position based at our Belrose office, with a hybrid work setup and occasional on-site visits to our Marsden Park office.

Requirements:

  • Background and experience in complaints handling roles;

  • Excellent communication skills and ability to build rapport with key stakeholders;

  • Ability to juggle multiple cases with solid time management skills;

  • High attention to detail to record accurate information;

  • Proactive approach and inquisitive nature - ability to ask the right questions to extract information;

  • Confident, highly effective communicator with proven ability to collaborate cross-functionally and influence both internal and external stakeholders.

  • Experience using SAP and SharePoint;

  • Familiarity with relevant regulations and guidelines;

  • Experience in Customer Service and/or Logistics;

  • Knowledge of medical terminology.

We offer a range of benefits to support your career growth and well-being, including:

  • An intellectual challenge;

  • Ability to grow and learn;

  • Sense of community;

  • Flexible work options;

About Us:

We are a company dedicated to improving patients' lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world. Our culture is built on empowering our people to achieve their goals, aligning with wider business objectives. We focus on productivity, continuous improvement, career development and leadership nurturing to foster a superior workforce.

Our values include Delivering Innovation, Seeking Collaboration, Taking Ownership, Practising Good Business, and Championing the Customer. If you share these values, we would love to hear from you.

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