Drive Customer Outcomes as a Home Claims Expert

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $120,000

Job Title:

Lead Customer Experience Product Specialist

About the Role:

We are seeking a seasoned product specialist to lead our customer experience initiatives in home claims. This role is ideal for someone who thrives in fast-paced environments and wants to make a direct impact on customer outcomes.

Key Responsibilities:

  • Deliver end-to-end solutions aligned with strategic objectives
  • Lead agile squads, fostering collaboration and outcome delivery
  • Define clear business requirements and prioritize initiatives for improved experience and value
  • Facilitate effective testing, release activities, and change management
  • Maintain strong relationships across business units and technology teams

Requirements:

  • 3+ years' experience in insurance and/or financial services
  • Proven experience delivering projects in agile environments, with at least 1 year in a product owner or similar role
  • Strong business acumen, data literacy, and customer-led design expertise
  • A collaborative mindset, influencing, and communication skills

What We Offer:

  • Opportunity to work on high-impact initiatives
  • Collaborative environment with experienced professionals
  • Continuous learning and development opportunities

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