Cloud Infrastructure Specialist

7 days ago

Banana Shire, Australia INFUSE Full time
Job Description

At INFUSE, we are seeking a highly skilled and experienced Cloud Infrastructure Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing expert-level support for our cloud infrastructure solutions, applications, and services.

Key Responsibilities:
  • Provide expert operational support for our cloud infrastructure solutions, applications, and services, resolving escalated issues from Level 1 and Level 2 support teams.
  • Troubleshoot, diagnose and resolve complex technical problems and incidents on time.
  • Coordinate and execute change tasks and implementation activities seamlessly.
  • Collaborate effectively with cross-functional teams, including support teams, departments, and vendors.
  • Document processes, procedures, and solutions to communicate clearly and share knowledge.
  • Train and mentor junior support staff to improve their technical skills.
  • Generate and analyze reports to support decision-making and continuous improvement.
  • Monitor and optimize cloud services to enhance performance and reduce operational costs.
  • Stay current with industry trends and best practices related to cloud technologies and IT support.
  • Assist with additional tasks as required in reaching the IT Support team's objectives.
Requirements:
  • Proven experience in the administration, design, implementation, and maintenance of cloud services and solutions, including: Microsoft Azure, Microsoft 365, and Google Workspace (formerly G Suite).
  • Proficiency in Windows operating systems.
  • In-depth knowledge of networking concepts, security principles, and troubleshooting techniques.
  • Strong proficiency with automation tools and scripting languages, particularly Power Shell.
  • Solid understanding of the ITIL framework and its application in IT service management.
  • Familiarity with ITSM and collaboration tools such as Jira and Confluence.
  • Strong problem-solving skills and the ability to work independently as well as in a team environment.
  • A proactive, multitasking attitude with the ability to prioritize and manage multiple responsibilities effectively.
  • Excellent communication and interpersonal skills to interact with technical and non-technical stakeholders.
  • Fluent in English (Upper-Intermediate or higher).
Preferred Qualifications:
  • Experience with AI tools and automation solutions is a strong plus.
  • Relevant certifications in Microsoft and Google Cloud services are a plus.

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