Truck Bay and Marine Service Specialist
3 weeks ago
Job Summary
The Service Advisor for Marine and Truck Bay Operations will be responsible for providing exceptional customer service and technical support to customers across various channels, including chat, email, and phone.
Key Responsibilities:
- Document customer inquiry information within Cummins systems.
- Provide prompt assistance to customers through multiple channels.
- Support multi-channel services, including chat, email, and phone.
- Resolve complex customer issues using Cummins processes, systems, and practices.
- Escalate critical issues and provide detailed documentation.
- Stay up-to-date on new and existing Cummins processes, systems, and practices.
- Deliver training to new hires and support knowledge content development.
- Collaborate on improvement projects to enhance customer experiences and organizational goals.
Requirements:
- High school diploma or equivalent experience.
- Significant previous relevant work experience, with technical and/or customer service experience preferred.
- Licensing for export controls or sanctions regulations may be required.
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