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Service Desk Support Specialist

2 months ago

Canberra, ACT, Australia Fujitsu Full time
About the Role

We are seeking a skilled Service Desk Support Officer to join our team at Fujitsu. As a key member of our support team, you will be responsible for providing Level 1 and Level 2 technical support to our clients, following ITIL methodology.

Key Responsibilities
  • Provide technical support to clients via phone, email, and in-person
  • Use ServiceNow as a service management tool to track and resolve incidents
  • Image devices following build procedures
  • Provide face-to-face support to users of our digital services
  • Assist staff with backing up personal data on departmental issued devices
  • Follow asset management procedures
  • Provide logistic support
  • Document and escalate technical issues to specialist support teams
  • Provide VIP and Exec support as required
Requirements
  • Baseline Security Clearance as a minimum
  • 1-2 years minimum experience in a similar role, ideally within Government
  • ServiceNow and ITIL skills highly regarded
  • Ability to work shift work from 7am-7pm and occasional weekends
Why Fujitsu?

We are an organization that values diversity, equity, and inclusion, and we strive to create an inclusive environment where our people can bring their full selves to work. We offer tailored career paths, flexible work arrangements, and a range of benefits to support your professional and personal growth.