Field Service Engineer

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 57 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role: Field Service Engineer

Location: Karratha, Australia

Salary range: AUD 108,571- 119,893(Annual Gross)

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

The role

We are seeking a proactive and skilled Field Service Engineer to join our close-knit team in Karratha. A key aspect of this role is providing hands-on user support, including troubleshooting and maintaining devices such as laptops, desktops, mobile devices, and IP phones. You'll also be involved in networking tasks within a Cisco environment, working closely with the wider networking team to ensure smooth operations.

This role will involve supporting both IT and OT environments, with occasional campaigns to remote sites, both onshore and offshore. You will provide hands and feet support for the wider teams, including networking, storage, and hosting, assisting with technical issues and ensuring overall system functionality. You will also be responsible for meeting and adhering to SLA requirements, ensuring that SLAs are not breached, and service is delivered in a timely and efficient manner. This role requires you to take ownership of tasks from planning and execution to reporting, all while adhering to strict safety and Cyber protocols.

What we're looking for:

• You will have minimum of 5 years IT support

• Hands-on user support experience, including troubleshooting devices and systems managed in Intune environment

• Strong networking experience in a Cisco environment, and must have a CCNA certification

• Experience providing hands and feet support for networking, storage, and hosting teams

• Ability to plan, execute, and report on technical maintenance campaigns.

• Experience with Windows Servers, VMware and Palo Alto firewalls for management and maintenance

• Strong understanding of SLA requirements and a focus on ensuring SLAs are met

• High awareness of safety and strict adherence to safety protocols

• High awareness of Cyber security and strict adherence to cyber policies and protocols

• Excellent communication and documentation skills

• A mature, independent worker who takes pride in their work

• A team player who collaborates effectively with other technical teams to resolve complex issues.

• Valid driver's license

Additional Skills:
-Excellent customer interfacing skills.
-Excellent written and verbal communication skills.
-Strong attention to detail and outstanding analytical and Problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."