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Intake Officer

2 months ago

Albury City Council, Australia Albury Wodonga Aboriginal Health Service Full time
Job Summary

We are seeking a highly skilled and motivated Intake Officer to join our team at Albury Wodonga Aboriginal Health Service Inc. (AWAHS). As a key member of our Social and Emotional Wellbeing (SEWB) team, you will play a vital role in developing and maintaining the intake referral process, providing administrative and triage support, and building strong relationships with clients, community services, and government agencies.

Key Responsibilities
  • Develop and maintain the intake referral process to ensure seamless coordination of services and effective communication with stakeholders.
  • Act as Duty Officer, providing administrative and triage support for client referrals, and serving as the first point of contact for internal and external stakeholders.
  • Build and maintain positive relationships with a diverse range of clients, community services, and government agencies to ensure holistic and integrated care.
  • Work closely with local community and partner services to enhance service coordination, client access, and equity, and motivate community participation.
  • Establish and maintain strong links and professional partnerships between relevant staff and local agencies.
Requirements
  • Demonstrated experience and well-developed skills in delivering assessment and referral services to individuals, families, and communities with diverse and complex cultural, emotional, and social needs.
  • Demonstrated knowledge and understanding of Aboriginal and Torres Strait Islander cultures and established links with the local community.
  • Ability to relate well to staff and clients, with strong communication and interpersonal skills.
  • Strong computer literacy and proficiency in relevant software applications.
  • Willingness and commitment to work effectively as part of a multi-disciplinary team.
  • Current Driver's Licence.
  • Applicants must be of Aboriginal and/or Torres Strait Islander descent (NB: Race is a genuine occupational qualification and is authorised by Section 14 of the Anti-Discrimination Act 1977, NSW).