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Senior Service Delivery Manager
2 weeks ago
This is a key position within our team, requiring an experienced leader to oversee the delivery of high-quality services to clients.
The successful candidate will be responsible for building and maintaining a strong culture that drives service excellence, creating and implementing strategies to enhance service outcomes, and identifying opportunities to improve process efficiency and quality.
The role involves managing a team of consultants and support professionals, ensuring effective governance across client service areas, and collaborating with other departments to achieve business objectives.
- Leverage expertise to drive service strategy and optimisation.
- Maintain strong client relationships and improve satisfaction through tailored service solutions.
- Analyse performance metrics and implement data-driven decisions to enhance service delivery.
- Develop and maintain service operations, financial performance, and contract management skills.
- Cultivate a high-performing culture that delivers exceptional results and fosters a positive work environment.
- Collaborate with stakeholders to align service strategy with client needs and expectations.
- Lead cross-functional teams to drive business outcomes and improve operational efficiency.
- Implement service improvements and innovations that drive revenue growth and client satisfaction.
