Front Desk Manager
3 days ago
Job Title: Front Desk Manager
We are seeking an experienced front desk manager to oversee the smooth operation of our hospital's front-of-house area. This is a critical role that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.
The ideal candidate will have a proven track record of leading teams, managing multiple priorities, and implementing process improvements. They will also be able to train and develop staff, manage cash handling and telecommunications systems, and contribute to emergency planning procedures.
Key Responsibilities:- Team Leadership: Lead and develop front-of-house teams to deliver outstanding patient and visitor experiences.
- Collaboration: Work closely with hospital teams to address issues, enhance systems, and train staff.
- Operations: Ensure smooth daily operations, excellent customer service, and ongoing process improvements.
- Support: Assist with emergency planning, manage paging/telephone systems, and cash handling.
- Leadership Experience: Strong leadership experience in customer service or front-of-house environments.
- Communication Skills: Excellent communication, people skills, and professionalism.
- Training and Development: Confidence in supporting and developing staff, including training, coaching, and performance management.
- Problem-Solving: Problem-solving mindset with a focus on improving services and systems.
- Tech Savviness: Familiarity with telecommunications systems and technology, preferably paging system experience.
This role offers a competitive salary, opportunities for career growth and development, and a dynamic work environment.
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