Insurance Claims Resolution Specialist

13 hours ago


Canberra, ACT, Australia Suncorp Group Full time

As an empathetic and customer-focused individual, you will play a vital role in assisting injured workers throughout their claims process as a Claims Advisor with Suncorp Group.

This permanent full-time role involves managing a portfolio of Workers Compensation Claims from initial contact to final return to work. You will accurately review and assess claims in line with the ACT Workers Compensation Act and internal policies and procedures.

Your key responsibilities will include:

  • Clear and concise communication with all stakeholders
  • Engaging with the ACT Market, employers, and Brokers to enable collaborative portfolio management and quality reviews
  • Managing your workflow to ensure that all activities are completed within applicable timeframes
  • Collaborating with internal support and external stakeholders to ensure proactive Case Management and best customer outcomes
  • Providing an excellent level of customer service to employers and injured workers through compliance with legislation, timely response times, and efficiency in processing

In this role, you will have the opportunity to build strong relationships with customers and key partners, interpret complex information, and develop appropriate actions.

You will be working in a dynamic environment where you can apply your skills and experience to make a meaningful impact for our customers and their communities.

Suncorp offers a range of benefits, including hybrid working arrangements, exclusive retail discounts, flexible working options, ongoing study support, and opportunities for career development.

We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and supported.

The estimated salary for this role is between $80,000 and $110,000 per annum, depending on experience.



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