Service Transformation Business Analyst
7 days ago
About the Role
We're committed to helping our members achieve their financial goals. As a Service Transformation Business Analyst, you'll play a crucial role in identifying and analyzing opportunities to improve service delivery, experience, and processes within the Member division. Your goal will be to ensure that our customers receive the best possible service.
The Service Transformation Business Analyst will be responsible for supporting improvement strategies and identifying problems or change opportunities. You'll design, plan, and deliver solutions that meet the needs of Australian Retirement Trust and our members.
Key Responsibilities:
- Work with stakeholders to identify and quantify opportunities and problems through intelligent analysis of the business environment.
- Manage relationships across Member division, applying excellent facilitation skills to ensure effective group dialogue and consensus.
- Conduct detailed current state and future state process analysis to determine problems, opportunities, and solutions.
- Prioritize and manage business requirements using best practice techniques and work with Agile delivery teams to translate requirements into user stories.
About You
We're looking for a skilled business analyst with experience in a non-technical role. You'll need to be a great communicator with top-notch interpersonal skills and be able to pick up problems and come up with creative solutions. You'll also need to be able to:
- Elicit stakeholder requirements and prepare analysis and visualization models.
- Analyze problems to identify achievable recommendations.
- Facilitate workshops to engage stakeholders and elicit outcomes for successful change.
- Have experience working in the superannuation or financial services industry (desirable).
About Us
Australian Retirement Trust is a leading provider of retirement savings solutions, with over 2.3 million members and $300 billion in assets under management. We're committed to creating an inclusive culture where our employees feel valued and heard. If you're passionate about delivering exceptional service and making a difference in the lives of our members, we'd love to hear from you.
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