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Assistant Venue Manager
2 months ago
About TGI Fridays
TGI Fridays is a leading international hospitality brand with a rich history dating back to 1965. With over 1,000 restaurants in 61 countries, we are a global leader in the casual dining industry.
Job Summary
We are seeking a highly motivated and experienced Assistant Venue Manager to join our team at TGI Fridays. As a key member of our management team, you will be responsible for leading our Front of House operations and delivering exceptional customer experiences.
Key Responsibilities
- Team Leadership
- Manage a team of up to 30 staff, including training, rostering, and on-shift management.
- Develop and implement strategies to improve team performance and productivity.
- Operational Management
- Oversee the day-to-day operations of the Front of House, including customer service, sales, and revenue growth.
- Ensure compliance with health and safety, food hygiene, and other regulatory requirements.
- Sales and Revenue Growth
- Identify opportunities to increase sales and revenue, while controlling costs and improving profitability.
- Develop and implement strategies to drive sales growth and improve customer engagement.
- Customer Experience
- Ensure that all customers receive exceptional service and have a positive experience in our restaurants.
- Monitor and address customer feedback and concerns in a timely and professional manner.
- Leadership and Development
- Lead by example and demonstrate a strong commitment to customer service and team development.
- Identify and develop talent within the team, providing opportunities for growth and advancement.
About You
We are looking for a highly motivated and experienced hospitality professional with a passion for delivering exceptional customer experiences. You will have:
Proven hospitality experience in a high-volume restaurant environment.Strong leadership and management skills, with the ability to motivate and develop a team.Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.A can-do attitude and a willingness to take on new challenges and responsibilities.Ability to work productively during busy trading periods, including weeknights and weekends.What We Offer
We offer a comprehensive training program, competitive salary and benefits package, and opportunities for career advancement. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply.
