
Service Delivery Manager
2 days ago
Job Title: Service Delivery Manager
\This is a highly regarded role that involves managing day-to-day operations of a site and motivating Team Leaders to achieve results in quality, grade of service and customer experience.
\The ideal candidate will be enthusiastic and lively with a sincere appreciation for people and their individual needs. They will be motivated and a team builder with the ability to understand and react to changing business needs.
\Key Responsibilities:
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- Manage multiple priorities and drive initiatives to achieve goals and objectives of the contact centre.\
- Lead conversations and motivate Team Leaders to achieve results in quality, grade of service and customer experience.\
- Communicate with urgency and purpose, aligning with our mission to serve the community and display our values of Care, Trust, Innovation and Pride.\
- Build relationships and work effectively with internal and external stakeholders.\
- Exposure to Multi-channel contact centre platforms, IVR systems and workforce planning.\
- Australian Citizenship and ability to pass a national police check and client pre-employment screening requirements.\
- Excellent time management and prioritisation skills.\\/ul\
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