Operations Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $60,000 - $85,000
Operations Support Specialist

We are seeking an Operations Support Specialist to provide exceptional customer service and support across the home-buying journey. The Operations Team plays a vital role in ensuring each customer's property experience is successful, from search to settlement.

Key Responsibilities:

  • Manage multiple work streams, including processing tasks across the property purchase process such as contract review, exchange, and settlement.
  • Liaise with external partners to maintain our platform's comprehensive offering for customers.
  • Manage our support inbox, responding to customer queries with empathy and a commitment to excellent service.
  • Process tasks and support requests within agreed turnaround times.
  • Maintain accuracy in a high-volume, deadline-driven environment.
  • Stay updated on business rules, procedures, standards, policies, and relevant laws and regulations.

Requirements:

  • Experience in customer service, administration, or operational support.
  • A commitment to delivering exceptional customer experiences.
  • Strong prioritization and planning skills.
  • Excellent attention to detail and ability to navigate complex processes.
  • Collaborative mindset with a desire to contribute to a successful team.

About Our Organization:

Our organization empowers innovation and expertise by bridging corporate and startup worlds, building and scaling next-generation digital businesses to benefit customers and beyond.

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