Service Experience Coordinator

7 days ago


Tweed Shire Council, Australia Feros Care Group Full time

Feros Care is committed to helping people live healthier, happier, better-connected lives. Our Customer Service Liaisons play a crucial role in achieving this vision by handling administrative tasks and coordinating activities.

Your key responsibilities will include:

  • Providing guidance on the NDIS and other supports to people with disability, their family, and the community.
  • Assisting with a range of administration and coordination tasks including bookings and calendar management of Local Area Coordination services.
  • Ensuring accurate recording of all records, information, contacts, and activities in the NDIS CRM system.
  • Maintaining relationships with stakeholders and identifying opportunities for collaboration.

We're looking for someone who can:

  • Demonstrate strong communication and problem-solving skills.
  • Show a genuine commitment to empowering Australians with disabilities.
  • Adhere to Feros Care values and NDIS core pillars.
  • Participate in ongoing training and professional development.

In return, you'll receive:

  • A supportive work environment with opportunities for growth and development.
  • Competitive remuneration package.
  • Access to employee benefits and wellbeing programs.


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