Customer Service Liaison

2 weeks ago

Tweed Shire Council, Australia Feros Care Group Full time

$61,504 Per Annum + 11.5% Super + $15,899 Tax free

And what we care most about is helping people live healthier, happier, better-connected lives.

Since 1990, we've been making it happen, both for older Australians and people with disability.

We are proud to be Game Changers, Dream Makers, Kindness Champions, Culture Shapers, and Vibrant Creators. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.

We're Feros Care, and we're pleased to meet you.

Our Customer Service Liaisons play a vital role in handling administrative tasks and coordinating activities. Your main responsibility will be handling inbound calls as the initial point of contact for participants, families, and the community. Utilize your customer service and problem-solving skills to offer guidance on the NDIS and other supports in our service regions.

Your orientation and commencement of work will be on the 12th of May.

Your work will include:

  • Answering inquiries, providing information, and explaining the NDIS to people with disability, their family, and the broader community.
  • Assisting with a range of administration and coordination tasks including bookings and calendar management of Local Area Coordination services in various locations across Australia.
  • Ensuring all records, information, contacts, and activities are accurately recorded in the NDIS CRM system.
  • Assisting in gathering information and mapping available community resources and non-funded supports.

What we're looking for:

  • Previous customer service experience, ideally in a call center setting.
  • Strong time management and organizational skills.
  • Excellent written and verbal communication, especially in telephone techniques.
  • Person-centered approach, respecting confidentiality and professional integrity.
  • Genuine commitment to empowering Australians with disabilities.
  • Dedication to upholding Feros Care values and NDIS core pillars.

What we can do for you:

  • Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax-free) & Meal and Entertainment Packaging (up to the value of $2650 per annum tax-free).
  • Extensive discounts on everyday purchases and wellness programs through ForME.
  • My Fitness Passport.
  • Comprehensive training, development, and career opportunities.
  • Private Health Insurance Discount (Medibank).
  • Employee Referral Program and Employee Assistance Program (EAP).
  • Paid parental leave for eligible employees.

When successful, you will be required to undertake a Nationally Coordinated Criminal History Check and provide evidence of your right to work in Australia.

We actively seek to include, welcome, and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and people with disability.

If you would like to discuss accessibility requirements, preferred communication methods, or other possibilities, please contact Mariana - marianaanderson@feroscare.com.au.

Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work.

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