Sales Associate

3 weeks ago

Perth, Western Australia Pottery Barn Full time

As a Sales Associate at Pottery Barn, you will be responsible for delivering exceptional customer service in a fast-paced, specialty retail environment. Your primary goal will be to provide a unique shopping experience for our customers, ensuring they feel valued and supported throughout their visit.

Key Responsibilities:

  • Provide sincere, friendly, and energetic customer service by exemplifying excellent customer service standards.
  • Warmly welcome our customers and assist them with special services including gift wrapping, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.
  • Efficiently and accurately perform register transactions (sales, returns, and exchanges).
  • Maintain and demonstrate knowledge of our products, features, benefits, current sales, and promotions.
  • Utilize effective selling techniques to build multiple sales and increase productivity.
  • Achieve established sales and contest goals.
  • Assist in the implementation and maintenance of visual merchandise presentation, signage, and lighting.
  • Uphold store and stockroom maintenance and cleanliness standards.
  • Perform other duties as assigned by management.

Requirements:

  • Have retail sales experience, ideally in specialty retail and/or homewares, with strong client relationship skills.
  • Have a passion for homewares and/or food.
  • Have the ability to connect with customers through service and selling.
  • Love to sell and are driven to meet and exceed targets.
  • Succeed in a team environment but can work independently and manage your own time.
  • Enjoy engaging with customers, discovering their stories, style, and lifestyle to connect them to the right products.
  • Have the confidence and passion to anticipate customer needs and solve problems.
  • Are most successful when provided with clearly defined sales goals and metrics.

Physical Requirements:

  • Ability to be mobile in the store and back-of-house areas, including standing for long periods.
  • Ability to climb ladders and use other equipment in line with safety standards.
  • Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques.

About Us:

We are a successful, fast-growing, data-driven company with an entrepreneurial vibe. We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands. We love to promote internally and offer many development opportunities through training, coaching, and cross-brand and cross-function career moves. We're passionate about where we've come from, but we're pushing forward, redefining retail for the next generation. We live and breathe client experience. We have a smart, experienced leadership team that is open to fresh ideas. We believe in autonomy and reward you for taking initiative. We get to be creative daily, and we have fun.

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