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Customer Reliability Solutions Engineer

2 months ago


North Sydney Council, Australia Splunk Inc Full time
About the Role

Splunk Inc is seeking a highly skilled Customer Reliability Engineer to join our Sizing Architecture Governance (SAG) team. As a key member of this team, you will be responsible for designing and implementing a suite of internal and external customer-facing Splunk applications to collect, analyze, and visualize architecture data.

Key Responsibilities
  • Develop and maintain modern and interactive UI using React for a range of internal and external Splunk applications.
  • Collaborate with product owners and designers to define and lead implementation of activities to deliver new value to customers.
  • Identify areas of friction for our customers and influence technical decisions to improve customer experience.
  • Break down sophisticated work for yourself and others to complete, ensuring timely resolution of issues.
  • Build comprehensive test suites to ensure maintainability and stability of applications.
  • Work with UX designers and product managers to understand customer requirements and develop solutions.
  • Collaborate within the team through open design discussions and code reviews.
  • Be involved in customer engagement sessions and escalations, understanding customer requirements and problems.
Requirements
  • 3+ years of software engineering experience focused on application development.
  • Proficiency in building JavaScript web pages using modern frameworks such as React.
  • Proficiency in at least one scripting or programming language, preferably Python.
  • Proficiency in Splunk search language (SPL) and Splunk architecture is a plus.
  • Strong communication and collaboration skills, with experience working with cross-functional teams.
  • Experience with high-profile and critical customer engagements and escalations is advantageous.