Hospitality Service Ambassador
2 weeks ago
Oaks Hotels is seeking a passionate and customer-focused individual to join our team as a Guest Service Agent.
Job OverviewThis role involves providing exceptional guest experiences from initial check-in to departure. You will be responsible for welcoming guests, handling inquiries, making bookings, and assisting with any issues that may arise during their stay.
Key Responsibilities- Welcome and assist guests in a warm and friendly manner
- Communicate effectively with guests and colleagues
- Process bookings and manage room assignments
- Respond to guest requests and resolve any issues promptly
- Previous experience in hospitality or customer service is essential
- Excellent communication and interpersonal skills are required
- Ability to work in a fast-paced environment and adapt to changing situations
- Availability to work a variety of shifts, including weekends and public holidays
As a valued member of our team, you can enjoy the following benefits:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to paid parental leave benefits
- 20% discount on accommodation for friends and family
- Additional paid leave, including birthday and study leave
- Educational financial support for development relevant to our business
- NIB Insurance discounts
- Discounts on food, entertainment, and shopping
We are committed to investing in our employees' growth and career progression. As part of our team, you will have access to training and development opportunities to help you achieve your goals.
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