Technical Operations Coordinator

2 weeks ago


Sydney, New South Wales, Australia Vero Insurance Full time
Job Description

The role of a Technical Operations Coordinator is crucial in ensuring the smooth operation of IT applications within a portfolio, working under a Service Delivery Manager. The candidate will collaborate with both internal and external teams using SIAM and ITIL processes to transition teams to the Momentum way of working.

About the Role
  • This role provides guidance to operational teams and ensures service management processes meet the technical and business needs of the portfolio.
  • The Technical Operations Coordinator serves as a key interface with partner-supplied team members, managing day-to-day activities and participating in relevant forums.

This position also facilitates Service Management processes across multiple technology teams and ensures adherence to best practices.

Key Responsibilities
  1. Work with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and SLAs.
  2. Understand and communicate system requirements to operational teams.
  3. Work with technical staff and leaders in managing changes and incidents.
  4. Monitor Service Management processes and ensure continual service improvements.
Requirements
  • Ideally 1-2 years' experience in software development life cycle.
  • Good knowledge and experience of ITSM and IT Operations.
  • Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge.
  • Knowledge of Rest APIs, Python, Groovy, Springboot, and Deployment process.
  • Excellent stakeholder and communication skills.
What We Offer
  • A competitive salary ranging from $90,000 - $110,000 per annum, based on location and experience.
  • An excellent benefits package, including flexible work culture, discounts on retail favourite stores, banking and insurance products, and ongoing study support and career development programs.
  • 20 weeks paid parental leave and a range of flexible working options.


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