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Customer Service Team Leader
2 months ago
Fletcher Building has been a part of the Australian manufacturing landscape for over nine decades, contributing to the nation's iconic design ethos. Our brand has been there, crafting quality products that have graced kitchens and surfaces across the country.
We're proud of our journey and the countless family moments and traditions we've been a part of. As we celebrate our 90th year in Australian manufacturing, we reflect on our journey and look forward to an even brighter future.
Your Opportunity to ShineAs a Customer Service Team Leader, you'll have the unique opportunity to build something from the ground up. You'll be the driving force behind a team of Customer Service Representatives (CSRs) at our Cheltenham site, enhancing employee engagement and customer satisfaction while championing our brand values.
The Role: Lead, Inspire, TransformYou'll inspire your team to deliver exceptional customer experiences every day. With a proven track record in customer-centric leadership, you'll coach and develop your team to achieve peak performance while fostering a culture of innovation and continuous improvement.
Why This Role?- Make Your Mark: Lead and create a culture of excellence at our Cheltenham site.
- Drive Innovation: Use cutting-edge tools like Salesforce, Amazon Connect, and chatbots to enhance customer interactions.
- Grow with Us: Join a company that values your growth and development, with opportunities to shape the future of customer service.
We're looking for a dynamic leader who thrives in a customer-first environment. If you're ready to be a part of our next exciting chapter and lead a team to new heights, we want to hear from you.
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