
Estates Administrator
6 days ago
Client Service Officer: Estate Administration
As a Client Service Officer in our Estate Planning and Administration division, you will play a vital role in delivering high-quality services to our customers. Your primary responsibility will be to manage a caseload of estate administration matters, ensuring timely and efficient delivery of results.
Key responsibilities include:
- Managing a caseload of 40 to 70 estate administration matters, prioritizing tasks and meeting deadlines.
- Providing exceptional customer service, responding promptly to customer inquiries and concerns.
- Collaborating closely with internal stakeholders across various divisions to achieve quality outcomes.
- Escalating complex cases and significant complaints to the Senior or Principal Client Service Officer as needed.
- Proactively managing and progressing estate matters from initiation through to finalization, maintaining accurate records and upholding compliance standards.
To succeed in this role, you will require strong financial acumen, initiative, and problem-solving skills, coupled with excellent interpersonal, customer service, communication, and collaboration skills. You must also possess a demonstrated ability to prioritize work and meet deadlines, and be willing to acquire knowledge of relevant legislation and industry practices.
Requirements:
- Strong financial acumen and problem-solving skills.
- Excellent interpersonal, customer service, communication, and collaboration skills.
- Ability to prioritize work and meet deadlines.
- Willingness to acquire knowledge of relevant legislation and industry practices.
Benefits:
- Flexible working arrangements, including flexible hours, job sharing, and remote work options.
- Access to professional development opportunities, including study leave and acting opportunities.
- A range of leave options, including recreation leave, parental leave, and flex leave.
What We Offer:
We offer a dynamic and supportive work environment that fosters growth and development. Our team is committed to delivering exceptional customer service and making a positive impact in the lives of our customers. If you are a motivated and customer-focused individual who is passionate about providing high-quality services, we encourage you to apply for this exciting opportunity.
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