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Client Service Lead
2 weeks ago
The primary objective of this position is to oversee the delivery of exceptional client service. This includes resolving routine and complex issues in a timely and courteous manner.
- This encompasses a wide range of themes, including platform functionality, product availability, exchange and clearing services, order management, and margin calculations.
Responsibilities:
- Resolve client service issues through sound judgment and courtesy.
- Coordinate activities with internal teams and external departments to address common issues.
- Contribute to the development of client service systems, policies, and procedures.
- Support the Head of Customer Service in supervising and training staff within the team.
Requirements:
- Bachelor's degree or higher in a business-related field.
- Minimum 3 years' experience in a financial services role, preferably in brokerage, banking, trading, exchange, or clearing house.
- Excellent verbal and written communication skills to handle client inquiries via phone, email, or online chat.
We are seeking an individual who can demonstrate strong problem-solving skills, excellent communication abilities, and a customer-centric approach to deliver exceptional results.
