Front Office Representative

3 days ago


Melbourne, Victoria, Australia Lancemore Hotel Group Full time
Role Overview

We are seeking a Front Office Representative to join our team at Lancemore Crossley St Hotel.

This is a casual position representing the front of house reception team. The ideal candidate will be friendly, experienced and well-presented, with a passion for delivering exceptional guest satisfaction.

Key Responsibilities
  • Portage of guest luggage to and from suites efficiently.
  • Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer.
  • Checks guests in and out of the Property accurately and in a timely manner.
  • Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
  • Handles guest enquiries and provides information on local attractions and gives directions as required.


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