Front Office Management Professional

5 days ago


Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

Company Overview:

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IHG Hotels & Resorts is a leading hospitality company with a long history of providing exceptional service to its guests. Our commitment to excellence is reflected in our rigorous training programs, cutting-edge technology, and passion for innovation.

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About the Role:

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This exciting opportunity as Assistant Front Office Manager will give you the chance to join a talented team at IHG Hotels & Resorts and contribute to delivering outstanding guest experiences. Working under the direction of the hotel's Operations Manager, you will be responsible for managing the front office team and overseeing the day-to-day activities of the front desk, concierge, and night team.

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Your Key Responsibilities:

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  • Supervise the front office team to ensure optimum occupancy and average room rate for maximizing revenue;">
  • Monitor front office and guest relations to ensure IHG One Rewards Members, repeat guests, and other VIPs receive special attention and recognition;">
  • Work closely with housekeeping to maintain cleanliness of guest rooms and public areas at Crowne Plaza brand standards;">
  • Actively pursue guest satisfaction through quality improvement projects;">
  • Provide administrative support to senior management with reference to policy enforcement, business advice, and operational assistance;">
  • Identify training needs for team members and provide induction training on health and wellbeing initiatives.">
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What We Need From You:

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We are looking for a highly motivated and experienced individual with a proven track record in front office management or supervisory roles. Your strong communication skills, leadership abilities, and problem-solving skills will be essential in driving results and achieving our goals.

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What You Can Expect From Us:

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We offer a competitive salary, impressive room discounts, and comprehensive training programs to help you develop your skills and achieve your career aspirations. As part of the IHG Hotels & Resorts team, you will have the opportunity to work with a diverse range of colleagues from different backgrounds and cultures, and contribute to creating inclusive teams where everyone feels valued and respected.

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Diversity and Inclusion:

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We are committed to equal employment opportunities and welcome applications from individuals of all backgrounds, ages, cultures, and identities. If you share our values and are passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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