Derivative Trader

2 days ago

Sydney, New South Wales, Australia CommBank Full time
About the Role

We are seeking a highly skilled Derivative Dealer to join our team at CommSec, Australia's leading online retail stockbroker. As a Derivative Dealer, you will be responsible for providing high-quality service to our clients, ensuring all client inquiries are answered to the highest standards, and proactively identifying and managing risks to meet our service level targets.

Key Responsibilities
  • Provide timely and accurate levels of telephone and email service to Broking and Markets clients.
  • Ensure that all client inquiries are answered within desired service levels.
  • Proactively meet targets as they relate to KPIs and service levels across all products.
  • Proactively identify, manage and report risks to line management, ensuring no errors, trading or otherwise.
  • Ensure all client outbound and on-boarding targets are met (telephone and email).
  • Ensure excellent relationships are maintained with all clients on an ongoing basis to deliver best customer outcomes and CommSec revenue.
  • Identify and drive improvements to customer satisfaction, risk management and revenue outcomes.
  • Ensure internal clients are serviced appropriately to meet internal business requirements at the highest standards.
  • Be willing to support all teams across Broking and Markets, including HVC, Margin Lending and equity trading.
  • Ensure knowledge of derivative markets is maintained at the highest standards, and that knowledge of systems across multiple vendors is kept high to ensure client servicing and order processing is optimal.
  • Provide role-modelling behaviours for risk management of all products, especially as it relates to market-related credit risk, this includes margin calls and stress testing.
  • Ensure all targets are met and service levels for performed at a high-quality standard.
Requirements
  • Experience in listed equities and cash markets.
  • 2+ years financial markets experience.
  • Experience in customer service management to high-quality results.
  • Experience with market-related information and trading systems (e.g. IRESS, Bloomberg, etc).
  • Experience within a dynamic trading environment.
  • Experience dealing with clients that have a high degree of financial sophistication and market knowledge.
  • Tertiary-level educated finance discipline, with postgraduate qualifications preferable.
  • RG146 accredited.
  • Tier 1 accreditation in Foreign Exchange, Derivatives, Securities, Margin lending preferable.
  • ADA 1 & 2 preferred.
  • Derivatives DTR accreditation preferred.
About Us

CommSec is Australia's leading online retail stockbroker, providing customers with access to Australian and International Equities, Exchange Traded Options, Margin Lending, ETFs and cash products. We are committed to understanding our customers and delivering insights and creative solutions to drive sustainable business growth.

We are building CommSec for the digital future and we'd like you to help us on this journey. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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