Commissionaire - Guest Services Expert
2 weeks ago
Guest Services Expertise
At Hyatt, we strive to create exceptional experiences for our guests. As a Commissionaire, you will play a key role in ensuring the smooth arrival and departure of our guests. You will be responsible for supervising the porte-cochère, directing traffic, and maintaining a clean and safe environment.
Key Responsibilities
- Manage the flow of traffic into the driveway and work collaboratively with the Bell Attendants to load/unload guest luggage.
- Provide exceptional guest service, greeting and farewelling all guests and visitors with a warm and professional manner.
- Maintain the cleanliness of the porte-cochère and work environment.
- Assist in the loading and unloading of guest luggage.
- Arrange and call taxis for departing guests and visitors.
- Coordinate and demonstrate knowledge of guest arrivals and departures, including functions, group movements, and VIPs.
- Support the Bell & Concierge services.
- Hold strong knowledge of the Hotel outlets and facilities.
- Hold strong knowledge of the local area, including attractions, entertainment venues, and transportation.
Requirements
- Experience in an elevated service environment.
- Strong verbal communication skills.
- Excellent grooming and personal presentation.
- Unrestricted, valid Australian working rights.
- Availability to work a rotating roster.
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