Digital Service Operations Lead
1 month ago
We are one of Australia's most successful and fastest-growing IT services businesses, offering a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.
About the EngagementWe are looking for a Digital Service Operations Lead to join our Technology Client supporting their critical project. This is an exciting opportunity to work with a dynamic team and contribute to delivering high-quality IT services.
Job DescriptionThe Digital Service Operations Lead will be responsible for overseeing the end-to-end delivery of IT services, ensuring they meet or exceed Service Level Agreements (SLAs). Key responsibilities include:
- Coordinating and managing service requests, incidents, and changes through the IT service management tool.
- Tracking and monitoring service delivery metrics and performance indicators.
- Serving as the primary point of contact for incident escalations and resolution.
The successful candidate will have excellent customer service and relationship management skills, a strong understanding of IT service management frameworks and methodologies, and the ability to analyze data and generate insights to drive service improvements.
Required Skills and QualificationsTo succeed in this role, you will need:
- A Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- 2-4 years of experience in IT service management, IT support, or a related field.
- ITIL Foundation Certification or similar IT service management certifications.
- Knowledge of IT service management tools, such as ServiceNow or Jira.
We offer a competitive salary, benefits, and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter detailing your relevant experience and qualifications.
Salary EstimateThe estimated salary for this position is around $120,000 per year, based on industry standards and the location of Perth, Australia.
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