Experience Manager for Club Lounge Services

2 weeks ago


Adelaide, South Australia Marriott International Full time
Job Description

We are seeking an experienced and enthusiastic individual to join our team as an Experience Manager for Club Lounge Services. This role is a great opportunity to deliver exceptional guest experiences and build long-lasting relationships with our valued customers.

About the Role
  • This is a full-time position that requires working in a fast-paced environment, providing excellent service to guests, and ensuring that all areas of the Club Lounge are clean and presentable at all times.
  • You will be responsible for serving food and beverages to guests, processing operational needs, addressing guest requests, and completing reports in a timely and efficient manner.
  • Your ability to think on your feet, work independently, and make decisions that exceed guest expectations is crucial in this role.
  • You will have the opportunity to work closely with the Food and Beverage team to ensure seamless operations and provide exceptional service to our guests.
Requirements
  • To be successful in this role, you will need to have relevant experience in a similar position, a strong customer service background, and excellent communication skills.
  • You must be able to work effectively in a team environment, be adaptable, and have a positive attitude towards delivering exceptional guest experiences.
  • A current RSA (Responsible Service of Alcohol) certificate is required for this role.
  • Working rights in Australia are also essential.
Benefits
  • We offer a competitive salary package, which includes a base salary of $65,000 per annum, plus superannuation and other benefits.
  • You will have access to exclusive staff discounts on food and beverage and hotel rooms across the Marriott International group.
  • Our Life with the Works program offers flexible working hours and locations, sabbatical leave, and paid leave during your birthday month.
  • We are committed to providing ongoing training and development opportunities to help you grow and progress in your career.
  • As part of our Employee Assistance Program, we genuinely care for associates' physical, emotional, and financial wellbeing.
  • You will have the opportunity to receive Employee Referral Incentives and work with friends in a fun and dynamic environment.
  • Marriott International is an equal opportunity employer and values equality, diversity, and inclusiveness.

Estimated Salary: $65,000 - $80,000 per annum

Location: Australia



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