Experience Manager for Club Lounge Services
2 weeks ago
We are seeking an experienced and enthusiastic individual to join our team as an Experience Manager for Club Lounge Services. This role is a great opportunity to deliver exceptional guest experiences and build long-lasting relationships with our valued customers.
About the Role- This is a full-time position that requires working in a fast-paced environment, providing excellent service to guests, and ensuring that all areas of the Club Lounge are clean and presentable at all times.
- You will be responsible for serving food and beverages to guests, processing operational needs, addressing guest requests, and completing reports in a timely and efficient manner.
- Your ability to think on your feet, work independently, and make decisions that exceed guest expectations is crucial in this role.
- You will have the opportunity to work closely with the Food and Beverage team to ensure seamless operations and provide exceptional service to our guests.
- To be successful in this role, you will need to have relevant experience in a similar position, a strong customer service background, and excellent communication skills.
- You must be able to work effectively in a team environment, be adaptable, and have a positive attitude towards delivering exceptional guest experiences.
- A current RSA (Responsible Service of Alcohol) certificate is required for this role.
- Working rights in Australia are also essential.
- We offer a competitive salary package, which includes a base salary of $65,000 per annum, plus superannuation and other benefits.
- You will have access to exclusive staff discounts on food and beverage and hotel rooms across the Marriott International group.
- Our Life with the Works program offers flexible working hours and locations, sabbatical leave, and paid leave during your birthday month.
- We are committed to providing ongoing training and development opportunities to help you grow and progress in your career.
- As part of our Employee Assistance Program, we genuinely care for associates' physical, emotional, and financial wellbeing.
- You will have the opportunity to receive Employee Referral Incentives and work with friends in a fun and dynamic environment.
- Marriott International is an equal opportunity employer and values equality, diversity, and inclusiveness.
Estimated Salary: $65,000 - $80,000 per annum
Location: Australia
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