Luxury Club Manager
1 week ago
Sofitel Adelaide is seeking an experienced Luxury Club Manager to join their team. As a key member of the management team, you will be responsible for providing exceptional service to guests and ensuring that the club operates at the highest standards.
Responsibilities:
- Service Excellence: Provide warm, engaging service to all guests from arrival to departure, exceeding expectations at every touchpoint.
- Operational Oversight: Supervise and support the operations of the club, ensuring service standards are followed with a friendly and engaging attitude.
- Policy Enforcement: Ensure that all hotel and department policies and procedures are understood by ambassadors, promoting a culture of excellence.
- VIP Experience: Greet and respond to requests for all VIP guests, providing exceptional service at every step of the journey.
- Product Knowledge: Maintain product knowledge of all menus and wine lists to advise and make recommendations to guests.
- Up-Selling Opportunities: Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
- Personalized Service: Deliver personalized service with passion and professionalism, handling guest concerns and reacting quickly to ensure memorable moments.
- Pre-Arrival Communications: Conduct pre-arrival communications providing local knowledge and advice.
- Anticipating Guest Needs: Anticipate guests' needs and promote various hotel services.
- Championing Return Guest Recognition Program: Champion return guest recognition program, driving personalized service in line with our Heartist principals.
About You
- Previous experience in a similar role, with confidence in all aspects of club operations.
- Effective communication, time management, and problem-solving capabilities.
- Prior experience working with Windows, Microsoft Office Suite, and Opera or a related PMS system.
- Strong service skills, with confidence in all aspects of service.
- Availability across a variety of shifts, including breakfast and night shifts, across week days, weekends, and public holidays.
- Positive and enthusiastic attitude towards all areas of work.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
- Valid South Australian Responsible Service of Alcohol (RSA) certification.
- Full Australian working rights.
- A true love and passion for creating genuine memorable guest experiences.
About Sofitel Adelaide
Sofitel Adelaide is a luxurious hotel located in the heart of Adelaide, offering an enriched experience of captivating refinement. We are 'relentlessly guest obsessed' in everything we do, and work to deliver the very best culinary and service experience for our discerning clientele.
What's In It For You?
- Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide.
- Up to 50% discount on meals at Sofitel Adelaide.
- Family & Friends accommodation discounts.
- Learning programs through our Academies.
- Fully laundered uniform provided.
- Free 24-hour access to our Employee Assistance Program.
- Opportunities to develop your talent and grow within our property and across the world.
- Ability to make a difference through our corporate social responsibility activities.
- Multiple positions available, both part-time and full-time to suit your availability.
We're Committed To Diversity And Inclusion
Sofitel Adelaide is an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why Work For Accor?
Accor is a global leader in hospitality, welcoming you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life. Join us and discover the limitless possibilities.
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