Retail Operations Manager

3 days ago


Ascot, Queensland, Australia Coles Full time

About this role

As a Team Lead at Coles Local, you'll be at the heart of creating an exceptional customer experience. With a passion for food and a commitment to delivering great service, you'll inspire our customers to love good food.

About the team

Coles Local is an exciting concept within the Coles fleet, with multiple stores operating across Australia. We're passionate about bringing something new to shopping and inspiring a love of food in our customers.

Key responsibilities

  • Lead a team across all areas, from replenishment to fresh produce to service checkouts, to deliver great customer experiences.
  • Develop and implement strategies to engage, educate and inspire customers through our Coles Local concepts.
  • Maintain a deep knowledge of our products and services to lead by example and coach your team.
  • Coach, develop and inspire team members to build capability, drive accountability and create a great place to work.

What's in it for you?

  • More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases, with additional periods of double discount throughout the year.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'.
  • Opportunities for learning and development: Discover and explore a variety of career development programs and job-specific training.


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