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Field Service Technician

2 months ago

East Arm, Australia Cummins Inc. Full time
Job Summary

Cummins Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for diagnosing and repairing complex engine systems at customer sites.

Key Responsibilities
  • Diagnose and repair complex engine systems, including identifying and preparing required parts and tools.
  • Perform preventative maintenance activities on engine and related components in the field.
  • Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Complete required documentation, such as service worksheets, timesheets, and warranty claims.
  • Identify additional service opportunities with customers.
  • Complete training in line with skill and business requirements.
  • Maintain service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation.
Requirements
  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit
  • Intermediate level knowledge of and/or experience with engine products
  • Customer service experience
  • Australia Heavy Commercial, Mobile Plant or equivalent certificate required
Competencies
  • Communicates effectively
  • Customer focus
  • Develops talent
  • Manages complexity
  • Self-development
  • Health and Safety Fundamentals
  • Diagnostics Application
  • Electronic Service Tool Application
  • Engine Systems Interactions
  • Product Repair and Maintenance
  • Service Documentation
  • Technical Escalation
  • Values differences