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Clinical Operations Manager

2 months ago

Sydney, New South Wales, Australia Concentric Rehab Centre Full time
About the Role

We are seeking a highly skilled and experienced Clinical Operations Manager to join our team at Concentric Rehab Centre. As a key member of our leadership team, you will be responsible for driving business growth, team performance, and customer outcomes.

Key Responsibilities
  • Operational Excellence: Ensure commercial activity aligns with budgetary requirements, oversee clinic operations, manage complaints, and coordinate with the clinical governance team and therapists.
  • Performance Coaching: Guide team members to achieve key indicators of success (KIS) and facilitate onboarding for new team members.
  • Leadership and Team Engagement: Provide leadership, foster collaboration, and drive team performance and clinical outcomes.
  • Security and Safety: Maintain clinic security, ensure safe equipment use, and uphold a clean and safe environment.
  • Compliance: Ensure legal and professional compliance, adherence to session note-taking policies, and Concentric procedures.
  • Reporting: Report disciplinary or grievance incidents, assist in record-keeping and data tracking, and provide necessary reports to senior management.
Essential Qualifications and Experience
  • Minimum 5 years of leadership experience.
  • Strong communication skills, both written and verbal.
  • Experience with NDIS is highly desired.
  • Sound decision-making abilities for operational and allied health practices.
  • Excellent interpersonal skills to cultivate and manage relationships with internal and external stakeholders.
  • Outstanding leadership skills to guide teams by setting a compelling example.
Why Concentric Rehab Centre?
  • A generous remuneration package with additional incentives.
  • Salary Sacrificing options for extra super contributions or car leasing.
  • Work life balance – flexible work hours.
  • A comprehensive, structured clinical mentoring and continuing education program which is tailored to suit your level of experience.
  • Career pathways with a promote from within culture.
  • Annual allowance towards professional development and 2 days of study leave.
  • Fairy Dust fund to enable your acts of kindness, giving back to clients who need it most.
  • A structured social events calendar.
  • Employee Resource Groups that foster a diverse and inclusive workplace.
  • Access to our Employee Assistance Program and app which offers free coaching & counselling sessions to help you manage life, career, family, finance, and provides bite size exercises to improve your overall wellbeing.