Current jobs related to Customer Journey Expert - Sydney, New South Wales - beBeeLifecycle
-
Customer Journey Expert
2 weeks ago
Sydney, New South Wales, Australia beBeeCustomerExperience Full time $113,249 - $143,996Unlock Exclusive Customer ExperienceWe are seeking a highly skilled Customer Journey Expert to lead the delivery of exceptional customer service across all touchpoints.This is a full-time permanent role where you'll collaborate with various teams to develop consistent and seamless customer experiences.Key responsibilities include:MAPPING CUSTOMER SERVICE...
-
Customer Journey Expert
2 weeks ago
Sydney, New South Wales, Australia Ing Group Full timeCustomer Journey Expert - MortgagesEach day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives?At ING, the Mortgages...
-
Customer Journey Expert
2 weeks ago
Sydney, New South Wales, Australia Ing Group Full timeCustomer Journey Expert - CloudThe Customer Journey Expert (CJE) -Public Cloud works across multiple squads in Platform Engineering Tribe within ING's OWoW organization. As a CJE, you'll have the expertise in one or more of the areas of product management, channel and process optimization, or other relevant areas that are required in the Public Cloud CoEYou...
-
Customer Journey Expert
2 weeks ago
Sydney, New South Wales, Australia Ing Full timeEach day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives?At ING, the Mortgages Tribe is responsible for driving the...
-
Customer Journey Expert
2 weeks ago
Sydney, New South Wales, Australia Ing Group Full timeCustomer Journey Expert - Security and RiskAn exciting opportunity has now become available for an experienced **Customer Journey Expert - Security & Risk, **to join our IT Service Management- Tech SRE Team. This is a newly created position with a major focus on Risk. You'll be the key individual in the enhancement and upkeep of our security and risk...
-
Customer Journey Expert
2 weeks ago
Sydney, New South Wales, Australia Ing Full timeAt ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...
-
Customer Journey Expert
2 weeks ago
Sydney, New South Wales, Australia Ing Full timeIt's a fun and exciting time to join ING, Australia's most recommended bank for the 4th year running We're on the hunt for a Customer Journey Expert to facilitate initiative delivery to our Wholesale Banking division.This position is a broad role responsible for delivering a variety of products and improvements that the Wholesale Banking front office can...
-
Customer Journey Expert
2 weeks ago
Sydney, New South Wales, Australia Ing Full timeThe Customer Journey Expert (CJE) -Public Cloud works across multiple squads in Platform Engineering Tribe within ING's OWoW organization. As a CJE, you'll have the expertise in one or more of the areas of product management, channel and process optimization, or other relevant areas that are required in the Public Cloud CoEYou will be responsible for the...
-
Customer Journey Expert
1 week ago
Sydney, New South Wales, Australia Ing Full timeING's 2025 Leap strategy is focused on business and customer growth. Our role within the Enterprise Tribe is to enable our strategy by building a simpler, more modern bank from front to back across Finance, Risk, Wholesale Banking and Customer solutions. This supports our strong growth agenda through the modernisation of core technologies, digitalisation of...
-
Customer Journey Expert
1 week ago
Sydney, New South Wales, Australia Ing Full timeAt ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.We're on the hunt for an experienced Customer...
Customer Journey Expert
2 weeks ago
Crm & Lifecycle Specialist
">About the Role:- Execute and optimise email and SMS campaigns across the customer lifecycle, including onboarding, nurture, retention, and reactivation.
- Build and iterate on automated lifecycle journeys, onboarding flows, newsletters, and triggered comms to drive measurable business outcomes.
- Leverage customer data and behavioural insights to create segmented, personalised campaigns that resonate.
The ideal candidate will have a strong understanding of CRM principles, experience in email marketing, and expertise in using email service platforms such as Customer.io, Braze, or Active Campaign.
">Requirements:- Proven experience in CRM and Lifecycle marketing, with a focus on email and SMS channels.
- Proficiency in email service platforms (e.g. Customer.io, Braze, Active Campaign).
- Proven ability to develop and scale lifecycle programs that drive measurable growth and retention.
- Strong analytical skills with the ability to derive actionable insights from data.
The selected candidate will collaborate closely with product, growth, data, and design teams to bring our lifecycle strategy to life.
">What We Offer:- Hybrid Work Model: You'll have the flexibility to work from anywhere while still being part of a collaborative team.
- Employee Stock Ownership Plan (ESOP): You'll have the opportunity to own a stake in the company and align with our commitment to employee investment and growth.
- Thank You Days: Receive additional days off as a token of appreciation, with the number increasing each year, capped at 5 extra days annually.
As a valued member of our team, you'll also enjoy wellbeing days, discounted novated leasing package, work from anywhere options, and learning and development budget to support your growth.
"]},