IT Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeSupport Full time $80,000 - $100,000
Job Overview

We are seeking a skilled and motivated IT Professional to join our organization. As the first point of contact for internal tech support, you will ensure the proper functioning of workstations, network and server infrastructure, telemetry, application suites, video conferencing setups, mobile devices, and provide production support.

The ideal candidate will have excellent interpersonal, communication, and organizational skills, as well as analytical skills and the ability to solve complex configuration problems.

Key Responsibilities:
  • Provide first-line PC and Macbook support; troubleshoot hardware, software, and peripherals via ticketing queues, email, and direct correspondence.
  • Install and maintain applications and current operating systems.
  • Complete and assist global teams with infrastructure maintenance.
  • Install and deploy technical hardware, including PCs, Macbooks, iOS devices, printers, mobiles, and VoIP phones.
  • Manage and maintain virtualized servers and infrastructure.
  • Automate tasks and identify process improvements.
  • Document and prepare FAQs for staff and teams.
  • Manage the inventory of IT equipment and licenses.
  • Liaise with global teams on behalf of the studio for support.
  • Assist the IT Manager as required.

Requirements:

  • Previous experience as a computer technician in a technical support role.
  • Experience and excellent knowledge of MS products (Windows 11, Office 365).
  • Understanding of networking protocols.
  • Working knowledge of public key cryptography, certificate chains, and signatures.
  • Experience with PowerShell scripting.
  • Knowledge of the mobile market (devices, iOS, and app stores).
  • Ability to complete physical tasks, such as lifting and racking servers, assisting with desk relocations, shifting workstations, etc.

Advantageous Experience:

  • Knowledge of gaming development processes.
  • Understanding of version control systems.
  • Knowledge of AV equipment.
  • Experience with enterprise-class deployment and inventory applications.
  • Experience with enterprise-class antivirus solutions.
  • Experience with enterprise-class WiFi.
  • Experience with the Atlassian suite.
  • Degree/Diploma in Computer Science or related experience.

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