Cloud Solutions Expert

10 hours ago

Melbourne, Victoria, Australia beBeeConsultant Full time $120,000 - $170,000
Unlock Your Potential as a Cloud Consultant

Our team is seeking experienced professionals to join us in shaping the future of cloud computing.

As a cloud consultant, you will play a key role in helping our clients achieve their business outcomes on AWS Cloud. You will work closely with our global team of consultants to understand, plan, and implement best practices around migrating, building, managing, and operating Amazon Connect within their AWS cloud environments.

Key Responsibilities:

  • Expertise: Collaborate with our teams to help partners and customers learn how to build and move to production-grade AWS environments that support Amazon Connect.
  • Solutions: Define and deliver on-site Professional Services engagements with partners and customers, including discovery workshops, understanding requirements, proposing and delivering packaged offerings, and delivering custom solution engagements focused on call center organization, processes, tooling, and integration.

You will have the opportunity to:

  • Maintain domain knowledge and expertise in enterprise call centers, workforce management, artificial intelligence, and CRM platforms.
  • Implement and extend frameworks and methodologies used by enterprises to assess, migrate, and transform the call center experience.
  • Architect and build large-scale solutions that integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect.
  • Provide guidance on people, organizational, security, and compliance aspects of transforming the contact center to the cloud.
  • Set up and configure AWS services in line with best practices.
  • Coach customers and partner teams to be self-sufficient.

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