Hotel Operations Manager
5 days ago
At Grupo Mantra, we are revolutionizing the hospitality industry with our innovative approach to customer service. Our team of dedicated professionals is committed to delivering exceptional experiences that exceed our clients' expectations.
We are seeking a seasoned Hotel Operations Manager to join our dynamic team in Adelaide. As a key member of our operations team, you will be responsible for overseeing the daily activities of our concierge services and ensuring seamless delivery of our hospitality solutions.
The ideal candidate will have a strong background in hotel operations, with a proven track record of providing excellent customer service. You will be passionate about people, cultivating stakeholder relationships both internal and external, and driving customer outcomes through effective partnerships.
Key Responsibilities:
- Oversee the day-to-day operations of our concierge services, ensuring high levels of service delivery and proactive tenant engagement;
- Develop and implement strategies to enhance customer experience, leveraging feedback and market trends;
- Mentor and lead a team of Executive Concierges, providing guidance on best practices and quality assurance;
- Collaborate with cross-functional teams to drive business growth and expand our service offerings;
- Embody Accor's values and lead by example in demonstrating the spirit of the Heartist Culture.
Requirements:
- Minimum 2 years' experience in a customer experience role, preferably in a hospitality setting;
- Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels;
- Proven track record of driving customer satisfaction and loyalty through innovative solutions;
- Ambition to grow and develop your career within Grupo Mantra.
What We Offer:
- An attractive salary of $85,000 + super, reflecting your expertise and value to our organization;
- Ongoing training and development opportunities to support your growth and success;
- Access to our market-leading benefits program, including discounts on travel, hotels, restaurants, and more;
- A collaborative and dynamic work environment that fosters creativity and innovation.
-
Hotel Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the Role:We are seeking a skilled Duty Manager to lead our guest-focused team at Lancemore Crossley St. As a key member of our operations team, you will assist in developing a high-performing team that delivers exceptional service experiences to our guests.Key Responsibilities:Lead and support a service-focused team, overseeing all aspects of the...
-
Hotel Operations Director
4 weeks ago
Melbourne, Victoria, Australia Hotel Indigo Full timeHotel Manager OpportunityNestled in the heart of Melbourne's vibrant CBD, a new hotel destination is coming to life – enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.As a Hotel Manager, you will play a key role in ensuring this new hotel is ready to welcome...
-
Hotel Operations Director
3 weeks ago
Melbourne, Victoria, Australia Hotel Indigo Full timeHotel Operations DirectorNestled in the heart of Melbourne's vibrant CBD, a new holiday destination is coming to life – enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.As a dynamic and results-driven Hotel Operations Director, you will lead the operations...
-
Hotel Operations Director
3 weeks ago
Melbourne, Victoria, Australia Hotel Indigo Full timeHotel Manager – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination is coming to life – enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms. As part...
-
Executive Hotel Operations Manager
2 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the Role:We are seeking an Executive Hotel Operations Manager to lead our dynamic team of room attendants and deliver excellent cleanliness and service to our deserving guests.Key Responsibilities:Lead a team of housekeeping attendants, managing tasks associated with rostering, recruitment, performance management and engagement.Provide initial and...
-
Hotel Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAt Lancemore Crossley St Hotel, we seek a dynamic and experienced Executive Housekeeper to spearhead our housekeeping team and deliver exceptional cleanliness and service to our guests.About the RoleLead a team of housekeeping attendants, overseeing tasks related to rostering, recruitment, performance management, and engagement.Develop and implement training...
-
Senior Hotel Operations Manager
1 week ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeEstimated Salary: AU$80,000 - AU$110,000 per annumAbout Lancemore Crossley St.Lancemore Crossley Street embodies the essence of Melbourne – a city known for its grit, culture, art, theatre, and seamless design. Our boutique hotel is beautifully positioned in a coveted laneway location at the Paris end of Bourke St, featuring 113 curated suites, meeting...
-
Finance Director for Hotel Operations
3 weeks ago
Melbourne, Victoria, Australia Hotel Indigo Full timeJob DescriptionDirector of Finance and Business SupportThis role is pivotal to the success of our hotel opening and operation, in a highly competitive market, so to see this through we're looking for a talented professional with the perfect blend of strategic vision, operational expertise, people leadership, and extensive financial expertise and business...
-
Luxury Hotel Operations Manager
1 week ago
Melbourne, Victoria, Australia LUXXE Outsourced Hotel Services Full timeLocation: Melbourne CBDAbout Us: LUXXE Outsourced Hotel Services is a reputable boutique services company operating in various Australian cities. We provide highly-trained staff across multiple roles, including Housekeeping and Rooms departments.The Role: As a skilled Housekeeping 2IC/Room Attendant, you will play a critical role in the success of our hotel....
-
Executive Hotel Operations Manager
2 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeUnlock Career Advancement OpportunitiesLancemore Crossley St. MelbourneLeverage our boutique hotel's unique culture and immerse yourself in the heart of the Theatre District as our next General Manager.This is a fantastic opportunity to take our luxury hotel to new heights, drive revenue growth, and develop your leadership skills in a dynamic and rapidly...
-
Lead Hotel Operations Manager
2 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking an experienced General Manager to lead our boutique design-led hotel in the heart of the Theatre District.This is an excellent opportunity to take our hotel to new levels, immerse yourself in our unique culture, and enjoy strong career advancement opportunities in a growing boutique hotel group.As a General Manager, you will be...
-
Hotel Operations Director
7 days ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleWe are seeking an experienced Hotel Operations Director to lead our boutique design-led hotel in Melbourne's Theatre District. The successful candidate will have a strong track record in revenue management, driving top-line sales, and delivering strong financial performance.The ideal candidate will be a strategic thinker with excellent...
-
Lifestyle Hotel Operations Manager
2 days ago
Melbourne, Victoria, Australia Hotel Indigo Full timeAbout UsHotel Indigo is an upscale lifestyle brand that embodies the essence of its neighborhoods. With over 150 properties worldwide, we seek individuals who can inspire our guests to discover unique connections to diverse people, places, and cultures.Your Day-to-Day ResponsibilitiesAs Restaurants & Bars Manager at Restaurant Bistrot Bisou and Hotel Indigo...
-
Luxury Hotel Operations Manager
4 days ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout UsLancemore Crossley St Hotel is a one-of-a-kind theatre-inspired, design-led hotel in the heart of Melbourne's Theatre District.With 112 rooms inspired by our surroundings, a stunning rooftop terrace, and an inviting lobby bar, we offer a unique experience for guests.Why Work with UsWe are a pioneer in boutique hotels and conference facilities since...
-
Director of Hotel Operations
2 days ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout Lancemore Crossley St. MelbourneLancemore Crossley St. Hotel is a boutique design-led hotel located in the heart of Melbourne's Theatre District.The hotel offers 112 stylish rooms, a stunning rooftop terrace, and an inviting lobby bar, making it an ideal destination for guests seeking a unique experience.Job SummaryWe are seeking an experienced General...
-
Boutique Hotel Operations Director
5 days ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeLancemore Crossley St Hotel is a boutique design-led hotel in the heart of Melbourne's Theatre District. We are seeking an experienced General Manager to lead our team and drive exceptional financial results.About the RoleDrive financial performance through cost control, revenue management, and commercial planning.Develop and execute delivery service...
-
Hotel Operations Manager
4 weeks ago
Melbourne, Victoria, Australia Woolworths Group Full timeHotel Operations Manager OpportunityWe are seeking a highly motivated and experienced Hotel Operations Manager to join our team at the Brighton Beach Hotel.As a key member of our management team, you will be responsible for the day-to-day operations of the hotel, including managing the front of house, back of house, and overall hotel experience.Key...
-
Hotel Operations Manager
1 week ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full timeAbout the RoleLead a boutique design-led hotel in the heart of Melbourne's Theatre District and take it to new levels. Immerse yourself in the culture of this one-of-a-kind property and leverage ongoing success.Main ResponsibilitiesDrive exceptional financial results through cost control and revenue management.Implement delivery service strategies and...
-
Luxury Hotel Housekeeping Manager
2 weeks ago
Melbourne, Victoria, Australia Lancemore Hotel Group Full time**Lead a dynamic housekeeping team to deliver exceptional cleanliness and service**We are seeking a talented Executive Housekeeper to oversee our room attendants, ensuring the highest standards of quality and productivity.About the role:Manage a team of housekeeping staff, supervising tasks such as rostering, recruitment, performance management, and...
-
Hotel Operations Manager
3 weeks ago
Melbourne, Victoria, Australia Marriott Full timeHotel Operations ManagerAs a Hotel Operations Manager at Marriott, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our high standards of quality and service are consistently met. This includes managing the front desk, housekeeping, and food and beverage departments, as well as supervising staff to ensure that...