Hotel Operations Manager

5 days ago


Melbourne, Victoria, Australia Grupo Mantra Full time

At Grupo Mantra, we are revolutionizing the hospitality industry with our innovative approach to customer service. Our team of dedicated professionals is committed to delivering exceptional experiences that exceed our clients' expectations.

We are seeking a seasoned Hotel Operations Manager to join our dynamic team in Adelaide. As a key member of our operations team, you will be responsible for overseeing the daily activities of our concierge services and ensuring seamless delivery of our hospitality solutions.

The ideal candidate will have a strong background in hotel operations, with a proven track record of providing excellent customer service. You will be passionate about people, cultivating stakeholder relationships both internal and external, and driving customer outcomes through effective partnerships.

Key Responsibilities:

  • Oversee the day-to-day operations of our concierge services, ensuring high levels of service delivery and proactive tenant engagement;
  • Develop and implement strategies to enhance customer experience, leveraging feedback and market trends;
  • Mentor and lead a team of Executive Concierges, providing guidance on best practices and quality assurance;
  • Collaborate with cross-functional teams to drive business growth and expand our service offerings;
  • Embody Accor's values and lead by example in demonstrating the spirit of the Heartist Culture.

Requirements:

  • Minimum 2 years' experience in a customer experience role, preferably in a hospitality setting;
  • Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels;
  • Proven track record of driving customer satisfaction and loyalty through innovative solutions;
  • Ambition to grow and develop your career within Grupo Mantra.

What We Offer:

  • An attractive salary of $85,000 + super, reflecting your expertise and value to our organization;
  • Ongoing training and development opportunities to support your growth and success;
  • Access to our market-leading benefits program, including discounts on travel, hotels, restaurants, and more;
  • A collaborative and dynamic work environment that fosters creativity and innovation.


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