Scheduling Coordinator

16 hours ago

Townsville, Queensland, Australia beBeeServiceScheduler Full time $75,000 - $110,000
Job Title:

Scheduling Coordinator

About the Role:

We are seeking a highly organized and proactive Scheduling Coordinator to join our team. In this key role, you will be responsible for coordinating schedules, managing customer communications, and supporting service operations.

Main Responsibilities:
  • Plan, coordinate, and schedule all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
  • Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
  • Monitor technician progress, ensure accurate and complete data in Service Max, manage revisits, and drive backlog reduction by scheduling recovery work.
  • Collaborate with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.
  • Support interdepartmental communication between Service, Sales, and Technical Support, handle related administrative duties, and prepare maintenance reports as required.
Requirements:

The ideal candidate will have experience working within administration or scheduling of a field-based workforce. You will be looking for career longevity and possess the following skills:

  • Experience in a customer service or dispatch/scheduling environment
  • Strong administrative and coordination skills
  • Advanced computer literacy, ideally with service software (e.g., Service Max)
  • Excellent communication and customer etiquette
  • Ability to work under pressure and manage competing priorities
  • Strong attention to detail and time management skills
  • Comfortable working in a fast-paced, high-interaction team environment
Benefits:

We offer a fulfilling workplace with a range of benefits, including:

  • Parking with onsite gym for employees
  • Access to discounted Health Insurance
  • Peer to Peer Recognition via our 'AAA' Nominations and awards
  • Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
  • Empowering Wellness: Every Employee has access to a Where Fit membership, accessing discounts for Gym memberships, apparel and more

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