High-Impact Cloud Transformation Leader

4 days ago

Melbourne, Victoria, Australia beBeeCloud Full time $150,000 - $225,000
Job Overview

The Senior Delivery Consultant will lead teams through high-impact projects and deliver proof-of-concept projects, reusable artifacts, and reference architectures to transform call centers to Amazon Connect.

Key Responsibilities:
  • Collaborate with AWS field sales, pre-sales, training, and support teams to help partners and customers build production-grade AWS environments that support Amazon Connect.
  • Define and deliver on-site Professional Services engagements with partners and customers, including discovery workshops, proposing and delivering packaged offerings, and custom solution engagements focused on call center organization, processes, tooling, and integration.
  • Manage engagements that prove the use of AWS services to support new distributed computing solutions spanning private and public cloud services, including integration and adaptation of existing enterprise call centers into Amazon Connect.
  • Provide guidance on people, organizational, security, and compliance aspects of transforming the contact center to the Cloud.
  • Configure AWS services in-line with best practices.
  • Coach customers and partner teams to be self-sufficient.
About AWS

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Our team helps customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services.

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