Aged Care Team Member

4 days ago

Australia beBeeCare Full time $47,242 - $64,594

Job Title:

Aged Care Workforce Coordinator

We are seeking a highly skilled and experienced individual to join our team as an Aged Care Workforce Coordinator. This role plays a critical part in ensuring the efficient deployment of resources to meet customer needs.

About the Role:

The successful candidate will have experience working in customer management, preferably in a healthcare environment, and will be responsible for developing and updating rosters to meet customer demand and comply with enterprise agreements.

Main Responsibilities:

  • Develop and update rosters (Kronos) to meet customer demands and comply with enterprise agreements.
  • Schedule customer visits within set rosters.
  • Communicate regularly with customers and employees to ensure timely delivery of care support services.
  • Manage schedule tasks within our Client Management System (Procura CMS).
  • Reallocate work to fulfill prioritized visits and meet consumer expectations.
  • Review timekeeping for accurate verification of hours worked against stipulated timeframes.
  • Coordinate, manage, and resolve enquiries in a high-pressure environment, including escalation of issues.
  • Receive customer feedback and inquiries, responding as required.

Required Skills and Qualifications:

  • A strong communicator with excellent verbal and written communication skills.
  • Great time-management skills with an ability to prioritize workload in a fast-paced environment.
  • Confidence with smartphone and digital devices or willingness to learn.
  • Qualifications, skills, and experience in Administration or Business are not essential but highly desirable.

What We Offer:

As a valued member of our team, you will have access to a range of benefits, including not-for-profit salary packaging, flexible work arrangements, and access to learning and development opportunities.

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