Service Desk Trainee

1 week ago

Canberra, ACT, Australia beBeeCareer Full time $60,843 - $80,843
Gain Valuable Work Experience While Studying

This role is ideal for students currently studying an IT-related degree, diploma, or certification.

As a Service Desk Analyst, you will be the primary contact for customer inquiries and technical issues related to corporate IT systems. You will diagnose and resolve problems, support Windows environments, and troubleshoot Microsoft 365 applications.

We are committed to investing our time to help advance or launch your career, so if you're eager to learn and receptive to feedback, we encourage you to apply.

  • Provide first-line IT support to end-users in the Asia Pacific region
  • Log and manage user incidents, service, and access requests
  • Account maintenance (password resets, account unlocks, etc.)
  • Troubleshoot hardware, software, network, and telecommunication issues
  • Ensure compliance with Service Level Agreements and maintain user communication
  • Maintain documentation, research issues, and troubleshoot

What We Value in Our Team Members

Along with your education and practical experience, we value individuals who use their initiative, seek to understand the business, and develop respectful relationships.

  • Currently studying an IT-related degree, certification, or diploma with 18 to 24 months remaining
  • Experience in a customer-centric role
  • Excellent communication skills and a proactive approach
  • Experience with Microsoft 365, Azure, Intune, and all Windows operating systems
  • Awareness of ITIL best practice methodology
  • Willingness to work onsite in our office, including phone calls and onsite assistance
  • Previous service desk experience is desirable

If you meet most of these requirements, we encourage you to submit your application. We're interested in your strengths, learning goals, and ambitions.

This role requires the successful applicant to be an Australian citizen and willing to obtain and hold an NV-1 or higher security clearance.

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