Operational Customer Experience Manager
2 weeks ago
This is a pivotal leadership position within the Customer Focus Team, responsible for overseeing operational customer service functions to deliver efficient and transparent service interactions that enhance customer experiences and drive ongoing reputation and customer satisfaction improvements.
About the Position- Manage escalated customer issues and complaints across the organisation to resolution.
- Oversee customer service and reception functions.
- Ensure resourcing and processing capacity to meet fluctuations in customer demand.
- Drive continuous improvement opportunities including digital solutions which increase customer self-service, improve management of high volume, low value requests/transactions and overall improve customer experiences when interacting with customers.
- Candidates should have a customer-first mindset, passionate about delivering great experiences and outcomes for customers and championing the customer voice in decision making.
- Strong leadership skills are required, including empathy and authenticity in building trusted relationships, leading with care and fostering a positive, accountable team culture.
- Advanced communication and influencing skills are necessary, engaging effectively across all levels, translating complex issues simply and respectfully, always with the best customer outcome in mind.
- A solutions-focused approach, proactive problem-solving and driving continuous improvement and innovation using data and customer insights are also essential.
- Resilience, adaptability and results-driven attitude are must-haves, with the ability to remain calm under pressure, embrace change and take ownership for delivering outcomes.
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Operations Coordinator
2 weeks ago
Melbourne, Victoria, Australia Experience Education Full time**About World Challenge**World Challenge has spent over 30 years empowering young people through experiential travel, offering them the chance to lead student expeditions across the globe. Through these journeys, students develop key life skills such as leadership, resilience, and self-belief. We collaborate with schools to create transformational travel...
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Experience Leader
1 week ago
Melbourne, Victoria, Australia Growpro Experience Full time**About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...
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Experience Leader
2 weeks ago
Melbourne, Victoria, Australia Growpro Experience Full time**About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...
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Customer Experience Operations Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeSuccess Full time $140,000 - $180,000Job OpportunityWe are seeking a Customer Success Team Leader to drive the continued growth and development of our business through activities that generate venue growth and retention, and customer satisfaction across our products and services.You will be responsible for developing a positive customer experience that fosters relationships and supports brand...
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Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeExperience Full time $124,252 - $148,231Customer Experience in LoungesWe strive to deliver exceptional service that meets our customers' expectations. Our unique customer experience should make people feel at home, regardless of their location.Our Qantas Lounges are truly special, where premium customers can connect with the spirit of Australia from the comfort of our beautiful lounges. As a...
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Operations Manager
1 week ago
Melbourne, Victoria, Australia beBeeManager Full time $80,000 - $120,000Are you a results-driven operations expert with a passion for delivering exceptional customer experiences? Do you have what it takes to lead a dynamic team of up to 30 staff in a fast-paced, seven-day-a-week environment?This role requires a proactive manager with outstanding communication skills, who can implement new and improved strategies to drive...
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Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $90,000 - $120,000Customer Experience ManagerThe Customer Experience Manager will lead a team to deliver an exceptional customer support experience for the Real Time Agent product. Based in Melbourne CBD, this role reports directly to the CX Operations Manager.About the Role:Manage day-to-day CX operations, handling escalations and troubleshooting client issues.Lead...
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Operations Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000Job Title: Integrated Services ManagerJob Description:Assetlink is seeking an experienced and customer-focused professional to oversee the operations of our client site in Victoria. The successful candidate will be responsible for managing cleaning, security, maintenance, and customer service teams to deliver exceptional service.Key Responsibilities:Manage...
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Account Manager
2 weeks ago
Melbourne, Victoria, Australia Experience Education Full time**Thought about a career change? Has travel ever been on your mind? Now is the perfect time to take a look... We are looking for an Account Manager to join our team in Melbourne, Australia.**This is an outstanding opportunity to work with World Challenge, operating school adventure travel across the globe from the Australian source market. World Challenge is...
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Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000Job Title:Customer Service Team LeaderWe are seeking a skilled Customer Service Team Leader to manage a team of customer service officers and oversee every aspect of customer interaction.Key Responsibilities:Recruitment, retention, training, and development of a team of customer service officers.Working closely with operations and sales to ensure that orders...
