CX Solution Architect
7 days ago
We are seeking a highly skilled CX Solution Architect to join our team at Nexon Asia Pacific. As a key member of our Customer Experience (CX) business unit, you will play a crucial role in architecting, implementing, and delivering cloud-based CX and CCaaS solutions that enhance the overall customer experience.
Key Responsibilities- Solution Design and Architecture: Apply your expertise in architecting CCaaS solutions to meet customer requirements, recommending alternative approaches, and guiding customers to the best possible outcome.
- Collaboration: Work closely with cross-functional teams to develop and design strategic integrated solutions for CCaaS opportunities.
- Implementation and Deployment: Guide the implementation and deployment of CCaaS projects, ensuring that delivery aligns with project timelines and meets quality standards.
- Testing and Quality Assurance: Oversee thorough testing of developed and integrated solutions to identify and remediate any issues.
- Documentation: Create and maintain comprehensive documentation for custom-developed solutions, configurations, and processes.
- Education: Bachelor's or Master's degree in computer science, information technology, or a related field.
- Experience: 8+ years of experience in a similar role, with a focus on architecting/developing/integrating CCaaS solutions and other cloud-based software solutions.
- Certifications: Certification in CCaaS platforms such as Genesys Cloud, Zoom CX, Nice CXone, Verint, and/or other relevant technologies.
- Skills: Comprehensive competency in digital solutions, such as conversational AI, voice bots, chat bots, and AI technologies as applied to CX & EX (employee experience). Ability to integrate CCaaS solutions with CRM systems (e.g., Salesforce, Dynamics365, etc.). Experience with AWS services required (S3, Lambda, CloudWatch, CloudFront, Transcribe, etc.). AWS Cloud Practitioner certification is preferable.
- Tailored Work-Life Harmony: Embrace a personalized work experience with our Hybrid Working model, allowing you to balance professional success with personal well-being.
- Unlimited Growth Potential: Fuel your career aspirations with endless professional development opportunities, clear advancement pathways, and enticing employee referral bonuses.
- Wellbeing and Belonging: Experience a culture that cares – from Mental and Physical Health initiatives and fun-filled Anniversary Celebrations, to engaging in Community Giving. We prioritize Diversity & Equity, creating an inclusive workforce where everyone thrives.
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