Passenger Service Representative
3 weeks ago
As a Passenger Attendant with Queensland Rail, you will play a vital role in ensuring the comfort and safety of our passengers. Your responsibilities will include checking tickets, maintaining manifests, and providing exceptional customer service onboard our long-distance train services.
You will work closely with a supportive team of experienced Passenger Attendants, Passenger Services Supervisors, and Customer Service Attendants to deliver a memorable onboard experience for our customers.
Key responsibilities include:
- Creating a welcoming and safe environment for passengers
- Checking the cleanliness of the train and reporting any concerns
- Assisting with loading and unloading of passenger baggage
- Ensuring the safety and well-being of passengers by reporting any operational issues
- Providing exceptional customer service and resolving any issues that may arise
Requirements
To be successful in this role, you will need to possess:
- Exceptional communication and interpersonal skills
- A strong work ethic and willingness to go the extra mile
- The ability to think under pressure and identify, analyze, and resolve problems
- A safety-conscious attitude and the ability to work autonomously and within a team environment
- The ability to undertake occasional heavy lifting (up to 20kgs)
What We Offer
As a Passenger Attendant with Queensland Rail, you will enjoy a range of benefits, including:
- A competitive salary and superannuation package
- The opportunity to explore the beauty of regional Queensland on your layovers
- A supportive team environment with potential for career progression
- An Employee Assistance Program providing holistic and contemporary health and wellbeing programs
- Two weeks of paid training upon commencement
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