High-Quality Assurance Professional

1 week ago

Adelaide, South Australia beBeeQuality Full time $90,000 - $110,000

We are seeking a highly skilled Quality Assurance Specialist to join our team in delivering excellent customer outcomes.

Key Responsibilities:
  • Support the implementation of the Quality Assurance Framework and communicate changes or updates across the business.
  • Prepare QA results packs, analyze trends, errors, breaches, and overall performance, and report QA results to relevant stakeholders.
  • Maintain Risk and Compliance QA breach registers and share them with relevant teams by agreed due dates.
  • Recommend process improvements to QA leaders and escalate process reminders via CBO to release technical bulletins and communications based on QA results.
  • Provide insights to the Claims Academy, where revision to training material may be required based on QA findings.
Requirements:
  • Extensive experience in GI claims management.
  • Demonstrated experience coaching and developing a claims team at a technical level.
  • Comprehensive knowledge and understanding of GI claims products.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting, and communication tools.
  • Excellent verbal and written communication skills, capable of communicating with clarity, impact, and influence.
What We Offer:
  • A collaborative and supportive work environment.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your authentic self.
  • Flexible working arrangements, including hybrid working options.
  • Access to over 10,000 on-demand learning resources and programs to support your career development.
  • Insurance products and deals with retail, tech, and travel brands.
  • Initiatives to support your financial wellness, including salary sacrificing and superannuation matching.
  • The opportunity to participate in our Employee Share Purchase Program.

At our organization, we care about everything that makes you, you. We believe in fostering an inclusive and equitable workplace where everyone can thrive and contribute their unique perspectives. We are committed to growing and developing our employees to reach their full potential.

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